Francois Gau has managed major initiatives for some huge worldwide corporations including Honeywell and Kennametal, but he started out as an accountant and innovator in Toulouse in Southern France. He now owns Levy Industrial, which helps companies from $25 - $200 million per year to upgrade their processes and integrate their departments so that they can attract new clients, keep existing ones and multiply their revenues. In this extended-length episode, Francois tells Scot MacTaggart about his “sweet spot” method for quickly identifying opportunities for improvement, the value of ethnography (cultural study), and a practice he swears by called “hard listening”. These tactics have served him well over the years, and resulted in major improvements for manufacturing and industrial firms as well as their clients.